Telecommunications - Meeting diverse needs of a business

BY BYRON LAFFERTY

Many times a business has diverse needs but meeting those needs may involve subsystems that can be expensive and difficult to manage. Now you have a better choice.

Imagine a single system that handles telephone and voice mail functions, integrates with your cell users, can record and archive certain phone calls, manages and reports on door access and control, and integrates video with the door access function – all managed through a telephone system that has grown into an office communications controller.

This is the essence of ESI Media Management, which provides audio and video monitoring directly through an ESI Communications Server – eliminating the need to install and manage multiple systems from various vendors.

Here are just a few of the benefits:
■ Recording of all calls for improved customer service and quality control.
■ Capture and review of video from facilities.
■ Use of live video to improve facility monitoring and access.
■ Archival of data for permanent storage.

You can cut costs by monitoring call activity, ensure safe and efficient control of external access, and gain additional information for evaluating employees’ performance. Doesn’t that sound attractive? ■

Byron Lafferty is vice president/general manager of Cape Wide Telephone. He can be reached at (508) 778-2224, ext. 103, or byron.lafferty@verizon.net.

Published in Cape & Plymouth Business January 2010